When ordering we can assisted in estimation of quantities for material for your job, all quantities must be verified by your designer, architect, contractor, installer or equivalent, as we will not be held responsible for discrepancies. Industry standard typically recommends ordering at least ten to fifteen percent (10-15%) overage, sometimes more, depending on the product type, patterning, etc., to account for cuts and other waste. Product availability dates provided are estimates only and do not represent fixed or guaranteed delivery dates. Any additions or changes to the order could delay the delivery date and may result in dye lot variation.
CR Studio 4 / Robin’s Tile will collects tax where required by law Purchaser must provide us with valid, properly completed exemption certificate for any tax from which Purchaser claims an exemption. Purchasers shipping to certain areas where Seller is not required by law to collect from Purchaser may be subject to additional tax and/or duties. It is the sole responsibility of the Purchaser to determine and remit these taxes or other charges where required.
Immediately upon your delivery please review the shipment for accuracy of materials ordered, including quantity, quality, and color, and for any shipping damage. Contact us immediately if any problems exist. All freight damage claims must be presented in writing to us, and the delivery carrier within five (5) days of receipt of material. Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. We highly recommend that you take pictures of the pallet BEFORE you sign. We will send you pictures of your pallet when it leaves our studio. This will give you a visual of what could be wrong with your pallet. Purchaser is responsible for additional freight costs associated with your shipment: 1) re-consignment fees for changing delivery address; 2) re-delivery fees where failed delivery attempts occurred; 3) additional expediting and/or special delivery requirements and any gas surcharges. CR Studio 4 / Robin’s Tile assumes no liability for direct, indirect, special or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times or in the event of a delivery being delayed, postponed or incorrect.
CR Studio 4/ Robin’s Tile will not accept responsibility or liability for installation, sealing or refinishing of any product. Material should be installed by pulling from all crates or boxes to ensure optimal blending of shade variation. No adjustment can be made once material has been installed.
All orders are made to order. No returns will be accepted. These orders are non-cancelable. Orders not shipped within 30 days of completion date are subject to a storage fee.
All CR Studio 4/ Robin’s Tile brand products carry our One Year Limited Warranty unless otherwise noted. Products should be inspected prior to installation and any defects must be reported at that time. Installation constitutes acceptance of the product.
CR Studio 4 / Robin’s Tile are warranted to the original consumer Purchaser to be free from defects in material and workmanship for one (1) year from initial shipment date. Other than the costs paid for the tile/brick CR Studio 4 / Robin’s Tile will not liable for any direct or indirect costs associated with the repair or replacement of the product including removal, installation or reinstallation of the product.
Product damage caused by improper installation methods, installing in unsuitable environments, other misuse, abuse, accident, or improper maintenance is not covered by this warranty. With respect to our tile and or brick, variations in color, shade, flow, grain, tonality, crazing, veining, and texture are inherent characteristics thereof and are not defects. Variations in facial dimensions and thickness will be allowed as per industry standards. No warranties are made against crazing, scratching or wear due to: improper installation-including improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents. Although many products may perform well in steam shower environments, CR Studio 4 / Robin’s tile does not recommend or warranty its products for steam showers due to intense steam, heat and moisture and the high dependence of proper construction and installation for successful product performance.